Terms and Conditions
Welcome to 100% Effective
Thanks for using 100% Effective for your training.
We aim to be open and transparent because we value your custom, so we have tried to ensure the following terms and conditions are clear and easy to understand.
By using our services you agree to our terms and conditions.
Payment for your course will be taken through PayPal, cheque or BACs and payment will be received by us upon confirmation from our provider that the transaction has been completed.
Access to course material will not be granted until the payment has been processed in full. Every effort is made to ensure this is no more than two complete working days.
If you have not been given access to course material within three working days, please contact us on firstname.lastname@example.org.
If you do not complete a course but our records indicate materials have been accessed or downloaded, the full fee remains payable.
If you do not access the course during the stated enrolment period we reserve the right to cancel the order and withdraw your access to such services. You will not receive a refund if the order is cancelled as described in this paragraph.
In accordance with distance selling laws you may have the right to cancel your contract within a period of seven working days (the cancellation period) from the day of purchase. Exceptions to this are when the course has been accessed or the materials downloaded. This right of cancellation shall not affect your statutory rights.
Should you wish to exercise this right of cancellation please send confirmation to the contact details provided as part of the booking process.
No refunds will be made if a delegate cancels within seven working days but has accessed the course or downloaded course materials.
You will not be able to cancel an order for any part of the course once it has been accessed.
The course will be deemed to have been ‘accessed’ when the relevant online course is commenced or any associated materials are loaded or viewed by someone utilising your account.
Courses are subject to cancellation or rescheduling at 100% Effective’s discretion. 100% Effective reserves the right to alter or amend course materials at any time.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by an event beyond our control.
Events beyond our control are any act or event beyond our reasonable control, including but not limited to server failures, software failures, industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, natural disaster, or failure of public or private telecommunications networks.
We try to ensure that our website is always available for you. In the event that our website is unavailable at any time and for any period (for whatever reason) we shall not be liable even if this means you cannot access your course during that period.
Copyright and all other intellectual property rights for all Training Materials shall remain the property of 100% Effective. You agree not to reproduce, sell, hire or copy Training Materials (in whole or in part) and not to use such materials except for the purposes of post-course reference.
You agree not to record (audio or video) a course or any part of a course using any recording device.
You are responsible for maintaining the confidentiality of your Login Details. You must keep your
Login Details secret and take all reasonable precautions to prevent unauthorised or fraudulent use of them.
You must not disclose your Login Details to any other person or record your Login Details in any way that may result in them becoming known to another person. You agree to accept responsibility for all activities that occur under your account.
You should inform us immediately if you have any reason to believe that your Login Details have become known to anyone else, or if the Login Details are being, or are likely to be, used in an unauthorised manner.
Minimum system requirements
100% Effective is not liable for failure to heed the minimum system requirements as detailed on our website resulting in difficulties accessing the course.
Want to know more?
We hope you found our terms and conditions coherent and fair, however if you have any questions about them or need something clarifying, we’re happy to talk you through them. To speak to our customer service department call [insert phone number] or email email@example.com.